At Toner Jewelers, we highly recommend bringing in your jewelry every 6 months to have it inspected and professionally cleaned. We provide this complimentary service to all jewelry regardless of where it was purchased. By inspecting your jewelry, we may be able to catch repair needs before loss occurs, such as loose diamonds and gemstones; worn or broken prongs; worn out clasps or safety latches; loose backs on earrings, and much more. Our team of jewelry experts has over 100 years of combined experience, so you can rest assured that they are going to make the best recommendations to keep your jewelry safe and looking its best.
Do you have watches that aren’t running or don’t fit? At Toner Jewelers, we are happy to take care of your watch repairs. Our in-house bench jeweler will replace batteries and make band adjustments while you wait. Prices begin at $25 depending on the type of watch back or movement. We can also refurbish bands and cases to remove surface knicks and scratches. If a new battery doesn’t get your watch moving, we have a watch service technician who can provide a free, no-obligation estimate.
Our watch service technician picks up and drops off every Tuesday. Depending on the day you drop off, we will have your estimate 1 week from the closest Tuesday. Once you approve your watch estimate it will be approximately 4 weeks for the repair, unless otherwise told. If you choose not to proceed you must inform us to get your watch back from the watchmaker. All internally serviced Rolex watches have a 2-year warranty on service and parts. Watch batteries that are changed here at Toner Jewelers should not be exposed to water unless the watch has a screw-down crown and has been pressure tested.
In most cases, your watch likely needs a COA, or Clean, Oil, and Adjust. Our watchmaker will begin by methodically disassembling your entire watch piece by piece. All parts are then ultrasonically cleaned, degreased, and individually inspected for any signs of excessive wear. The case back seal, crystal seal, and crown gaskets are replaced with new seals and gaskets. All moving parts are lubricated with only the highest-grade lubricants and oils during the reassembly process. Once your watch has been completely reassembled, it is thoroughly tested to our exact standards over a period of 72 hours to assure accuracy, water resistance, and proper operation of all functionality. Any required adjustments will be made accordingly.
All watch overhauls are guaranteed for 12 months. There is no guarantee for moisture, bands, crystals, or minor repairs. Replacement of the watch battery does not guarantee function or water resistance. Battery life is not guaranteed. All internally serviced Rolex watches have a 2-year warranty on service and parts.
Optional services include a complete refurbish where the watchmaker will then carefully refinish the watch case, the bracelet, and the bezel to remove scuff marks and scratches so that your watch will look almost as good as it looked brand new. We also recommend watch appraisals to insure you have an up-to-date valuation of your timepiece for insurance purposes. Learn more about insurance appraisals here (link to appraisal page here).
In order to activate the movement, it may be necessary to manually wind your newly serviced Rolex automatic watch before wearing it. This is called the initiation process.
Unscrew the crown out to the winding position and gently turn the crown forward about 40 times. Make sure the crown is fully screwed down before putting the watch on your wrist. If the watch is not worn for over 30 hours, the initiation process must be repeated before wearing the watch again.
Please call or book an appointment with any repair work for your jewelry or watches. We look forward to serving you!
We are here to help with all your jewelry repair needs